Residential Cleaning FAQ

A : Some of our green cleaning practices include:
  • Use of HEPA filter vacuum cleaners
  • Use of CARB compliant, inverter generators
  • Steam cleaning
  • Proper storage, disposal and labeling of chemicals
A : Yes. If you are unsatisfied with any service, we will redo the substandard portion of the service and/or issue a credit.
A : Yes. We bring our own equipment and cleaning supplies.
A : Cats are not a problem. Other pets such as dogs, snakes, spiders, monkeys etc. should be confined into an area of the house that is not being cleaned, such as the basement, garage, spare room, kennel etc.
A : There are 3 ways that you can choose from:
  • You can give us a key prior to the date of the cleaning service. All keys are individually coded and referenced for additional security.
  • You can leave the key at your location and advise us of its location. You can specify where you would like us to leave it after the service has been completed.
  • You could ensure that someone is at the home at the time of the service.
A : You can give us a call or send us an email at least 72 hours prior to the scheduled time. We will do our best to reschedule to a date and time that are more convenient to you.

Payment

A : You can pay via cash, cheque or credit card. Credit card payments must be made through this website. If no one will be at home at the time of the service, please leave cash or cheque payments on the dining room table. Please note that an additional $80 charge will be applied for all bounced cheques.
A : Payment must be made before or upon completion of each service unless otherwise arranged.
A : Since our services are customized, the prices are individualized. Prices are based on a number of factors including the size of the rooms, services requested, frequency of cleaning, amount of clutter etc.

Gift Certificates

A : Yes. You can request a gift certificate by phone or email. We will deliver it to you.
A : Yes. A gift certificate is valid for 1 year.

Employees

A : We conduct interviews, verify that they do not have a criminal history, confirm previous employment, and check references.
A : All employees receive technical training in accordance with our policies and procedures. They also receive safety and customer service training. Beyond training, we believe it is important to provide incentives to motivate our staff. Therefore, we ensure that our compensation is competitive, we offer both performance and attendance bonuses and we offer opportunities for advancement. Employees are held accountable for their actions and managed accordingly.
A : We typically send 2 cleaners to your home. On some occasions we would send one person or three persons.
A : We will try to send the same cleaner (s) to your home whenever possible. When the cleaner (s) are unavailable, we will send other highly trained cleaner (s) to conduct the service.